Seattle-Tacoma International Airport
P.O. Box 68727
Dear Sir or Madam,
I'm going to share my experience with you but in your head please multiply it by thousands of your other visitors to realize what a serious problem you've got. Fortunately, there is an easy solution to it.
Tuesday night when I approached Seattle-Tacoma International Airport at about 9:30 to meet my wife's arriving Alaska Airlines flight I couldn't help but notice the traffic gridlock going toward the terminal. Construction? No, all lanes seem to be open. Accident or disabled vehicle? No, we're all moving as freely as we can. Police or ambulance distraction? Nope, all clear.
It took me several minutes to travel the few hundred yards from the Cellphone Parking Lot to Gate 22, near the baggage claim area, where my wife was waiting curbside.
As I inched closer to the terminal I saw why. Cars parked two and three deep in the arrivals lanes! Parked! Waiting! Not picking up. With more than half of the available lanes filled up with cars not actually picking people up it left precious little room for those trying to get near enough to do so. Also burdened was all through-traffic and those cars trying to leave the arrivals area after a pickup.
Mr. or Ms. Sea-Tac Decision-Maker, why do you not have either uniformed police or uniformed airport employees strolling a beat to prevent stopping or slowly cruising by the curbside pickup area? That gridlock could have been broken up in 60 seconds with someone walking the length of the curb and instructing drivers to move along.
The passenger volume at Seattle's biggest airport is too large to allow visitors to behave as if its 1990 anymore. I'm sure I don't have to tell you that many other cities, some larger than ours, already pay attention to the traffic flow with the simple way I've described and with excellent results.
The Cellphone Parking Lot is a good start to stop loitering in front of your doors. You should consider expanding on that as well as educating the public on its advantage to all visitors to the airport.
Please accept my thanks for your time in reading this letter and I hope you will consider my suggestion. I am, of course, available to you for any further discussion on the matter if I may be of assistance.